Remote Support Services

At MacroGeeks, our service is efficient, fast, and known for being a cost-effective solution to the most IT support issues along with continuous monitoring of your IT frameworks. It is essential for a  business to have some form of IT support, whether it is in-house or outsourced locally withinDallas, TX. If not, there then, its a disaster for every business. From server monitoring to anti-virus protection, Desktop issues with Telephone system support, we can provide you with the highest quality services.

In today’s modern world the most secure and efficient way to receive technical computer support is through the Internet using remote IT support. We know that can be hard to believe with the media dramatising hacking and credit card fraud. But it’s true. If you still don’t believe us. Then how about listening to a few reasons why remote support is the best option for your computer support needs.

The three main ways to receive computer support these days include:

  • Mobile computer technicians
  • Dropping your computer off to a repair shop
  • Remote Support through the Internet.
What is Remote IT Support?

Now you know how useful a remote computer support service can be, let us tell you what you can use it for. If you can relate to the following:

  • You are too busy to wait for assistance
  • You regard you privacy highly
  • There are no tech support services local to your town
  • You prefer to monitor what your technician is doing

Our certified technicians at Macro Geeks can remotely assist you with a variety of tasks, including simple diagnostics, help with technical support, email support, booking an appointment at your convenience if you are not able to come to the store. Our tech support will assist you with app installation and removal, operating system updates, remove caches, protect your device from losing datas, fix internet problems, tune up computer, viruses and malware removal, removing errors and pop-up messages, back ups, help with iPhone issues and freezes, software glitches and many other issues.

Examples of what can be fixed with remote support:
Computers & Laptops
  • Windows update errors
  • Email connection issues
  • Printer & scanner connection
  • Virus removal
  • PC performance issues
  • Data recovery & missing files
  • PC & Mac tutoring
  • Software configuration
  • File & printer sharing
Cloud & Networking
  • WiFi network configuration
  • Forgotten passwords
  • Office 365 for home
  • OneDrive, DropBox & Google Drive Configuration
  • Network printer setup (Scan to email)
  • Branded email server (Office 365 Business)
  • Server maintenance
  • WordPress website issues
  • Internet browsing issues
What do I do first?

Take a deep breath, then call us.

WHY US?

Benefits of opting for MacroGeeks

MacroGeeks has been providing Apple iMac MacBook Repair Services for Dallas area’s customers for over 10 years. Macro Geeks has certified and experienced technicians who are known to provide best customer service and outstanding repair services. we can assure that we have recovered almost all. From the iMac that has software /hardware issues, HP Laptop that has been crashed, or the Apple MacBook Pro that has shattered screen or needs any kind of upgrades or any laptops or computers that were totally formatted. If you have lost or deleted volume data, you should take our data recovery services that will help to recover your lost datas.Our Data Recovery Services Provides Options for all Hard drive Brands like: Western Digital®, Seagate®, Toshiba®, Hitachi®, San-disk®, Sony®, Kingston®, Transcend®, Samsung®, Mushkin®, Apple®, Hp®, ADATA®, Buffalo Technology®, Quantum Corporation®, Maxtor®, LaCie® and many more.

Our focus is on presenting you with a delightful experience so that you can trust us completely. Customers get loyal to those service provider who offers quality with affordable price. We promise to deliver budget-friendly solutions with efficiency. The following are the perks which who will get if we become your choice for virus removal:

  • Trustable and reliable
  • Online Chat, Call and Email help
  • Instant response
  • Complete professionals support
  • Cost-effective services
  • Onsite remote support
  • Guaranteed resolutions
  • Usage of latest antivirus tools

To know what is bothering your device, call our expert today AT 469-654-3357 as help is just a call away.

FAQ


Q: How does this service works?

A: Sure, Our engineer will help you over the phone to repair your device in front of you. All you need to do just give us a call and speak to our remote support technician.

Q: How do i have to pay?

A: We do accept card or bank transfers. 

Q: My Mac’s startup desk is nearly full, can you fix this?

A: Yes. We can clean up your hard drive and free up some space depending on your situation. As the prices of SSD drives drop, a better solution is to migrate all your data and applications to a bigger, faster and more reliable SSD drive. You have options to choose the SSD drive capacity suitable for your needs and budget.

Q: How long will the repair take?

A: We offer two levels of service, emergency 24hr or 2-3 working day repair. If you opt for the emergency service and it is delayed past 24hrs, then your service will be downgraded to the standard service cost.

Q: What laptops do you repair?

A: Our team of experienced engineers can repair all makes and models of laptops providing a quick and economic service for your laptop computing needs.
Our approved network of suppliers ensures all parts are widely available and costs are kept to a minimum. At every stage of your laptop repair, we will inform you of the current progress and whether or not any additional parts or costs will be required.

Q: How do i Fix the blue screen on my iMac?

A : Whenever you see a blue screen on your iMac, start by disconnecting the power cable and any accessories that are connected to it. Now restart your device in a safe mode. The blue screen of death on your monitor could be because of hardware issues such as any hardware that is running beyond its limit, if the device is overheated, bad RAM or the main cause is Power supply issues.

Q: I see pixels popping and green dots on my iMac. What is it and is it fixable?

A: The pixels popping, green dots, lines on screen are the signs of bad graphics cards. Yes, it is fixable. The graphics card sometimes wears off eventually and stops working, so it needs to be replaced.

Q: How to remove firmware password on my iMac?

A: Turn off your device then turn it on. Hold command+R keys until you see utilities screen. click utilities, select Firmware password utility, Turn on Firmware password, set up a new password then restart.

Q: I have spilled water on my MacBook and now it won’t start, can you fix?

A: ßYes. The electronic components such as resistors and capacitors on the Mac logic board will be corroded after in touch with liquid. We will replace the faulty chips with new ones. This is called component-level repair, the highest level of Mac repair. The repair can be done in 2 days. This is the most economical way to get your Mac back to work again.

Q: How do i Fix this spinning ball and slow computer?

A:  when the cursor turns to the spinning ball, while using any program, force quit that program pressing command+option+Esc. sometimes if that does not work,Restart your iMac. if still it gives you error message, hold power button and force shutdown.

Q: Does Mac have built in antivirus or do we need to install any antivirus?
A:  Your iMac has a built-in Antivirus. but sometimes Macs are not immune to some malwares so to secure your device even further, Antivirus can be installed.

Q: My iMac is running too slow, can it be upgraded?

A:  Yes, iMacs can be upgraded in terms of software and Hardware. The software upgrade always helps the datas to be safe as well as Hard drive upgrades helps for the same as well as it improves device’s performance.

Q: Can I upgrade my MacBook SSD drive?

A: You can upgrade the SSD drive if your MacBook has a removable drive. These models include MacBook Pro A1708, A1398, A1502, A1425 and MacBook Air A1466, A1465, A1370, A1369. All MacBook with SSD chips soldered on the logic board cannot be upgraded. These models include MacBook Pro A2289, A2251, A2159, A2141,A1990, A1989, A1707, A1706, MacBook Air A2179, A1932 and 12″ MacBook A1534. You can find the model number on the back case.


What Customers Say About Us:


Mary Kneese ⭐⭐⭐⭐⭐

Visited this store for the first time and turned out to be a great. The store itself will please you like you are in apple apple. I had a cracked screen phone and they fixed it within 30 min at very reasonable cost.
Friendly and knowledgeable staff made me feel secure that I was at right place. Definitely recommend everyone.

 

Samantha Blaire ⭐⭐⭐⭐⭐

Excellent service, friendly and professional. I needed my Mac battery replaced early Sunday evening and they were able to help me the same day. Quicker and cheaper than dealing with the Apple Store!




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We would be happy to help you at any time. You can set your appointment by contacting us directly via cellphone at 469-654-3357.

Or you can fill out the appointment submission form below with a brief explanation of your device’s problem. One of your technicians will be in touch with you regarding the appointment; as to your preference via either email or by phone (also mention in the ‘Notes’ section please).

MACRO GEEKS |

7989 BeltLine Rd . Dallas 75248 .


We Provide customer services from all over Dallas including Dallas Downtown, Dallas Uptown, North Dallas, Highland Park Dallas, Westlake Dallas, South lake Dallas, University Park Dallas, Flower Mound Dallas, Preston hollow Dallas, Arts District Dallas, Reunion District Dallas, Lewisville, etc.

We also cover zip code including Dallas 75219, Dallas 75205, Dallas 75225, Dallas 75209, Dallas 75209, Dallas 75230, Dallas 75201, Dallas 75254, Dallas 75203, Dallas 75214, Dallas 75220, Dallas 75077, Dallas 75019, Dallas 75082, Dallas 76092, Dallas 75094, Dallas 75028, Dallas 75013, Dallas 75225, Dallas 75022, Dallas 75207, Dallas 75247, Dallas 75235, Dallas 75220.

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